Want to return a product? You can withdraw from the contract online using the “Withdraw from the contract here” button – with your order number and email. No form is needed.
VII Orders. Right of withdrawal
Art. 22. The Customer/Consumer is responsible for ensuring that all data provided to www.cosatto.bg in connection with the order are true, complete and accurate at the time the order is sent.
Art. 23. By sending the order, the Customer/Consumer allows NEWVIVA Ltd, if necessary, to contact them by any possible means in connection with the order and the concluded Contract.
Art. 24. The Seller has the right to refuse to fulfil (to cancel) an order placed by the Customer/Consumer, and shall notify them of this.
Art. 25. Cancellation of the order by the seller or the buyer does not create any liability or subsequent obligation for either party. Neither party is entitled to claim compensation for the cancellation in the following cases:
- the Customer's/Consumer's issuing bank does not accept the transaction for an online payment;
- a money transaction that does not result in funds being received in the seller's account for online payments.
If the Customer/Consumer provides incomplete and/or incorrect data, the Seller may claim from the buyer the courier costs incurred for the failed delivery.
Art. 26. (1) Within 14 (fourteen) days of concluding the contract for a service, or within 14 (fourteen) days of receiving the goods for a purchase of goods, the Customer/Consumer has the right to return the product without giving any reason and without owing penalties or other compensation, unless the cases in section IX of these General Terms apply.
The Customer/Consumer bears all direct costs of returning products/services offered by www.cosatto.bg if they withdraw from the distance contract within the withdrawal period. Such costs may include packaging or courier fees for sending or returning the product. This provision does not apply to products made to the customer's order or to some of the cases described in Art. 36 and Art. 37 of these General Terms.
(2) The Customer/Consumer exercises the right of withdrawal by notifying the Seller of their decision. The easiest way is online with the “Withdraw from the contract here” button (https://cosatto.bg/otkaz-ot-dogovora) – with the order number and the email used for the order. No form is needed. The Customer may also notify the Seller with any other unequivocal statement to office@cosatto.bg or by phone on +359 887 132 548.
(3) The Customer returns the product within 14 days of the withdrawal notice to: Newviva Ltd, 3 Simeon Petrov St. (Metrika warehouse), Bozhurishte, Bulgaria, tel. +359 887 132 548. Where possible, a copy of the invoice or receipt should be included. The Customer chooses the shipping method, and courier and other direct return costs are at their expense.
(4) It is preferable for the product to be returned in its original packaging, but this is not a condition for exercising the right of withdrawal. The Customer is only liable for any diminished value of the product resulting from handling other than what is necessary to establish its nature, characteristics and functioning.
Art. 27. (1) The Seller refunds all amounts received from the Customer/Consumer under the contract from which they have withdrawn, including standard delivery costs, without undue delay and no later than 14 (fourteen) days from the date on which the Seller was informed of the withdrawal.
(2) The amount is refunded at no extra cost to the Customer:
- Debit or credit card payments – to the card used for payment, or to a bank account (IBAN) if the Customer has expressly agreed to this in the withdrawal form;
- Cash on delivery or bank transfer payments – to a bank account (IBAN) provided by the Customer;
- Consumer credit payments – after termination of the consumer credit agreement and recalculation of the instalments, usually to the bank account from which the instalments were paid or in another way determined by the lending bank.
Art. 28. The Seller may withhold the refund until the goods have been received back or until the Customer has supplied evidence of having sent them back, whichever is earlier, unless the Seller has offered to collect the goods.
The Bulgarian version of these terms is legally binding; this English text is provided for information.